How to Check Aadhaar-Related Complaint Status Online? Check the Complete Process to Check UIDAI Issues Aadhaar Complaint Status on myaadhaar.uidai.gov.in
Aadhaar Card is issued by the Unique Identification Authority of India (UIDAI). It is a 12-digit unique identification number. In India, Aadhaar has become a part of everyday life. From opening a bank account, applying for a government scheme, getting a new mobile SIM, to completing e-KYC, Aadhaar is almost always required.
While Aadhaar services are generally smooth, sometimes people may face issues. These can include errors in name, date of birth, or address updates, delays in Aadhaar card delivery, problems with biometric authentication, or difficulties during online services. In such situations, UIDAI provides a proper complaint and grievance redressal system to help residents resolve their concerns.
The Aadhaar-related complaint status feature allows you to track the progress of a complaint you have already submitted. After registering a complaint online, through helpline, or at an Aadhaar Seva Kendra, you receive a reference number. Using this number, you can easily check the current status of your complaint on the official UIDAI website. This helps you stay informed and ensures that your issue is being processed.
Understanding Aadhaar Complaints
Before we get into the status-checking process, it’s important to understand what constitutes an Aadhaar-related complaint. Common issues include:
- Incorrect personal information:
- Name
- Address
- Date of birth
- Problems with biometric authentication:
- Fingerprints
- Iris scan
- Difficulties during Aadhaar enrolment
- Suspected Aadhaar theft or misuse of your details
- Delays in updates
- Issues with appointment booking
- Any other service-related problems encountered while using your Aadhaar card
If you’ve filed a complaint regarding any of these issues or others, you can easily track its status online.
How to Check Aadhaar-Related Complaint Status Online?
Once you file a complaint with UIDAI through any medium, the customer support of UIDAI generates a Service Request Number (SRN). The SRN is a 14-digit Service Request Number, generated after raising a complaint related to Aadhaar.
You can easily check the status of your complaint online on the official portal myaadhaar.uidai.gov.in by using the SRN. To know the process of it, check the step-by-step guide provided below:
- Open your web browser and go to the official UIDAI website: https://myaadhaar.uidai.gov.in/
- On the UIDAI homepage, look for the ‘Check Grievance/Feedback Status‘ option.
- It will lead you to a new page. Here, you will be prompted to enter your Service Request Number (SRN).
- This is the unique number generated when you filed your complaint.
- If you don’t have this number, check your email or SMS notifications from UIDAI.
- Carefully enter the captcha code displayed on the screen.
- Click on the “Submit” button.
- The status of your Aadhaar-related complaint will be displayed on your screen.
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Understanding Aadhaar Complaint Statuses
When you check your complaint status, you’ll see one of the following:
- Pending: Your complaint has been registered but hasn’t been processed yet.
- In Progress: Your complaint is currently being reviewed and addressed.
- Resolved: Your issue has been successfully addressed and the complaint is closed.
- Rejected: Your complaint has been declined. Reasons may be provided.
What to Do Next
Based on the status you receive, here are some recommended actions:
- For Pending or In Progress statuses: Check back periodically. UIDAI typically resolves complaints within 15-30 days.
- For Resolved status: If you’re satisfied with the resolution, no further action is needed. If the issue persists, consider filing a new complaint.
- For Rejected status: Review the reason for rejection. You may need to file a new complaint with additional information or documentation.
FAQs
Q: How do I check my Aadhaar complaint status online?
A: Visit myaadhaar.uidai.gov.in and locate the ‘Check Grievance/Feedback Status’ option. Enter your 14-digit Service Request Number (SRN) and the captcha code, then click submit. Your complaint status will be immediately displayed, showing whether it’s pending, in progress, resolved, or rejected.
Q: What types of complaints can I file about my Aadhaar?
A: UIDAI handles all types of Aadhaar-related complaints including incorrect personal information (name, address, birth date), biometric authentication issues (fingerprints, iris scan), enrollment problems, suspected identity theft, update delays, and appointment booking issues.
Q: What is an SRN in Aadhaar and how do I get it?
A: The Service Request Number (SRN) is a 14-digit unique identifier automatically generated when you file an Aadhaar-related complaint. UIDAI sends this number to you via email or SMS after your complaint is registered. It’s important to save this number as it’s required to track your complaint status.
Q: How long does complaint resolution take and what are the possible status messages?
A: UIDAI typically resolves complaints within 15-30 days. When you check your status, you’ll see one of four messages: ‘Pending’ (registered but not processed), ‘In Progress’ (under review), ‘Resolved’ (issue addressed), or ‘Rejected’ (declined with reasons). If rejected, you can file a new complaint with additional information.
Q: What should I do if my Aadhaar complaint isn’t resolved?
A: If your complaint remains unresolved beyond the standard timeframe, you have several options. You can escalate the issue through the UIDAI contact center, visit your nearest Aadhaar Kendra for in-person assistance, or file a new complaint with additional documentation.
Q: What are the official channels for filing and checking Aadhaar complaints?
A: UIDAI offers multiple secure channels for complaint management. You can file complaints through the official portal (myaadhaar.uidai.gov.in), by phone, email, etc. For status checks, the online portal is the most efficient method, requiring only your SRN and a captcha verification.
